Refund Policy
Fair and transparent refund rules for creators and buyers.
Eligible for Refund
- • Duplicate charges
- • Product not delivered/accessible
- • Major defects in digital product
- • Request within 14 days (if policy allows)
Not Eligible
- • Change of mind after downloading
- • Services already rendered
- • Abuse of refund policy
- • Requests after 30 days
For Buyers
If you purchased a product through EmbPay and need a refund, please first contact the seller directly. Sellers on EmbPay set their own refund policies, but they are required to honor refunds for defective products or non-delivery.
If the seller does not respond within 3 business days, you may escalate the issue to EmbPay Support.
For Sellers (Creators)
As a seller on EmbPay, you agree to:
- Clearly state your refund policy on your product pages.
- Process valid refund requests promptly.
- Maintain a refund rate below 1% to avoid account review.
Note: When a refund is processed, the platform fees are generally not returned by Stripe or EmbPay, depending on current processor rules.
Disputes & Chargebacks
We encourage resolving issues directly. Chargebacks hurt sellers and the platform. Excessive chargebacks may result in account termination.